Finchley Carpet Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Finchley Carpet Cleaning provides professional carpet and related cleaning services to residential and commercial clients. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, firm or company requesting and receiving the services of Finchley Carpet Cleaning.
Company means Finchley Carpet Cleaning, the provider of the cleaning services.
Services means any cleaning services provided by the Company to the Client, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, and related treatments.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company will provide professional cleaning services as agreed at the time of booking. The description of the Services, including the areas to be cleaned, the type of cleaning required, and any additional treatments, will be confirmed with the Client during the booking process.
The Company will use reasonable care and skill in delivering the Services and will endeavour to achieve a high standard of cleanliness appropriate to the service booked and the condition of the items or areas being cleaned.
The Client acknowledges that the outcome of cleaning may be influenced by the age, condition, fibre type, previous cleaning history, and existing damage or staining of carpets, rugs, upholstery, and other surfaces. The Company does not guarantee removal of all stains, odours, or marks.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted communication channels. The Client must provide accurate information, including the service address, type and approximate size of areas or items to be cleaned, and any relevant access information.
The Company will provide an estimate or quote based on the information supplied. The quote may be revised if, upon arrival at the Premises, it becomes apparent that the information provided was inaccurate or incomplete, or that additional work is required.
All bookings are subject to availability. The Company reserves the right to refuse any booking at its discretion.
A booking will be confirmed once the date, time, and approximate duration have been agreed and, where applicable, any required deposit has been received by the Company.
4. Access to Premises
The Client is responsible for providing safe and reasonable access to the Premises at the agreed appointment time. This includes access to parking where applicable, and clear routes to the areas to be cleaned.
The Client must ensure that an authorised adult is present at the Premises at the start and end of the appointment, unless alternative arrangements have been expressly agreed in advance.
If the Company’s staff are unable to gain access to the Premises at the agreed time, or if access is unsafe or significantly obstructed, the visit may be cancelled or rescheduled, and a call-out or cancellation fee may apply as set out in these Terms and Conditions.
5. Client Obligations
The Client agrees to:
Provide accurate and complete information during the booking process.
Ensure that the Premises are safe for the Company’s staff to work in, including compliance with any applicable health and safety regulations.
Remove fragile items, valuables, and small personal items from areas to be cleaned, or clearly bring them to the attention of the Company’s staff.
Advise the Company of any known issues that may affect the Services, such as loose fittings, damaged flooring, pre-existing stains or odours, or restricted access.
Ensure that electricity and water are available at the Premises for the duration of the Services, unless otherwise agreed.
6. Pricing and Payment Terms
Prices for the Services are based on the information provided by the Client at the time of booking and on the Company’s current rate structure. All prices will be confirmed to the Client before the Services commence, subject to any adjustments agreed on site.
The Company reserves the right to amend its prices at any time. Any changes will not affect confirmed bookings that have already been agreed, except where the information supplied was inaccurate or incomplete.
Payment is due in accordance with the terms confirmed at the time of booking. This may include advance payment, payment on completion, or a combination of deposit and balance on completion.
The Company accepts the payment methods stated during the booking process. All payments must be made in full and cleared funds. The Client is responsible for any bank or payment provider charges associated with the transaction.
For commercial Clients, invoicing and payment terms will be as agreed in writing. Late payments may incur interest and administrative charges in accordance with applicable UK law.
7. Deposits and Late Payment
The Company may require a deposit to secure a booking, particularly for larger jobs, commercial work, or peak times. The amount and due date of any deposit will be confirmed at the time of booking.
Deposits may be non-refundable where specified, subject to the cancellation terms in these Conditions.
Where payment is not made when due, the Company reserves the right to suspend further Services, charge interest on overdue amounts, and recover any reasonable costs of collection, including legal fees, in accordance with UK law.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the notice required under this clause. The required notice period and any applicable charges will be stated at the time of booking and may vary depending on the size and type of job.
As a general guide, where less than 24 hours notice is given for cancellation or rescheduling by the Client, the Company may charge a cancellation fee, which may be up to the full quoted price of the booked Services.
If the Company is unable to perform the Services on the agreed date and time due to circumstances beyond its reasonable control, it will inform the Client as soon as reasonably practicable and offer to reschedule the appointment. The Company will not be liable for any indirect loss or expense arising from such rescheduling.
9. Service Standards and Complaints
The Company aims to provide Services with reasonable care and skill. The Client should inspect the work carried out upon completion where possible. If the Client is not satisfied with any aspect of the Services, they should raise the issue with the Company promptly.
Complaints should be reported as soon as reasonably possible, and in any event within a reasonable time after the Services have been completed. The Company may request supporting information, including photographs, to assess the issue.
Where a complaint is justified and attributable to the Company’s failure to exercise reasonable care and skill, the Company may, at its discretion, re-clean the affected area or offer a partial refund. This will be the Client’s sole and exclusive remedy, subject to the liability limitations set out in these Terms and Conditions.
10. Damage and Liability
The Company will exercise reasonable care when providing the Services. However, the Client accepts that there are inherent risks associated with cleaning, particularly where items are old, worn, damaged, or not colourfast.
The Company will not be liable for any pre-existing damage, deterioration or defects, including loose seams, pulled fibres, fading, shrinkage, or damage caused by improper installation or prior cleaning.
The Client must inform the Company of any items that may be particularly fragile, valuable or at risk, and of any manufacturer care instructions. The Company will not be responsible for damage arising from failure to inform it of such matters.
To the fullest extent permitted by law, the Company’s total liability to the Client for any loss or damage arising from or in connection with the Services or these Terms and Conditions, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.
The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, except where such exclusion is prohibited by law.
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under UK law.
11. Health, Safety and Waste Regulations
The Company will carry out the Services in a manner that aims to comply with relevant UK health and safety legislation. The Client agrees to cooperate with the Company and to maintain a safe environment for the duration of the Services.
The Company may use professional cleaning products and equipment that are suitable for the job. Safety data sheets for cleaning agents are available on request where applicable. The Client must inform the Company of any allergies, sensitivities, or health concerns that may be affected by the use of cleaning products.
The Company will dispose of ordinary waste generated in the normal course of performing the Services in accordance with applicable UK waste regulations. This may include the collection and removal of small quantities of general waste and dirty water arising from the cleaning process, where appropriate.
The Company is not responsible for removing large volumes of waste, hazardous waste, or items that require specialist disposal. This includes but is not limited to clinical waste, sharp objects, chemical containers, asbestos, paint, building rubble, and electrical equipment. The Client is responsible for arranging suitable disposal for such materials through licensed waste carriers or local authority services.
Where the Client requests the removal of any items that may fall within regulated or controlled waste categories, the Company reserves the right to refuse the request or to impose additional charges to cover compliant disposal, subject to agreement with the Client.
12. Use of Equipment and Utilities
The Company will normally provide all necessary cleaning products and equipment required to carry out the Services. In some circumstances, and by prior agreement, the Client may supply specific products or equipment. In such cases, the Client is responsible for ensuring that any products or equipment they provide are safe and suitable for use, and the Company will not be liable for damage or inadequate results caused by their use.
The Client agrees to allow the Company to use reasonable amounts of electricity and water at the Premises for the purpose of providing the Services. If this is not possible, the Client must inform the Company in advance so that alternative arrangements can be considered.
13. Insurance
The Company maintains appropriate insurance cover in respect of its business activities, including public liability insurance, as required by law and good practice.
Details of insurance cover can be provided to the Client on reasonable request. The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.
14. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, flooding, fire, industrial action, utility failures, transport disruptions, or public health emergencies.
In such cases, the Company will use reasonable endeavours to notify the Client and to reschedule the Services as soon as reasonably practicable.
15. Personal Data and Confidentiality
The Company may collect and process personal data relating to the Client in order to manage bookings, deliver the Services, and administer the client relationship. The Company will handle personal data in accordance with applicable UK data protection laws and its internal policies.
The Company will not disclose the Client’s confidential information to third parties except where necessary to deliver the Services, to comply with legal obligations, or where the Client has given consent.
16. Variations
The Company reserves the right to amend these Terms and Conditions from time to time. The latest version will apply to new bookings made after the date of any change.
Any variation to these Terms and Conditions requested by the Client shall only be binding if agreed in writing by an authorised representative of the Company.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.
By booking and using the Services of Finchley Carpet Cleaning, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
